At OVLND, we prioritize your satisfaction. We aim for you to love your purchase, but if a return is necessary, we’re here to ensure a seamless process. Please review our return policies below and reach out to start a return for your in-store or online purchase. Our team is available to answer any questions.
Contact Us to Submit a Return Request:
Email: ovlnd4x4@gmail.com
Return Policy:
All returns require the original receipt or invoice.
Returns within 7 days of purchase or delivery may be eligible for a full refund or store credit, provided the product is undamaged and in its original packaging.
Returns within 30 days of purchase or delivery may be eligible for a partial refund or store credit, provided the product is undamaged and in its original packaging.
No returns or exchanges are accepted after 30 days from purchase or delivery.
A 20% restocking fee applies to returns or exchanges made after 7 days from purchase or delivery.
Sleeping, bedding, and hygiene-related items must be unopened in their original packaging to be eligible for return or exchange.
Electrical items (e.g., batteries and components) must be unopened in their original packaging to be eligible for return or exchange.
Non-returnable items: Gift cards, personalized items, installed items, labor costs, clearance, final-sale items, and special orders through suppliers are not eligible for refunds or store credit.
Shipping costs are non-refundable.
We reserve the right to update or modify this policy without prior notice.
Canceled Orders & Address Changes:
Once a tracking number is generated, you are responsible for any shipping charges due to address changes or order cancellations.
Canceled orders before shipping may incur a 3.5% administration fee to cover payment processing and refund costs.
For large items (e.g., roof top tents or roof racks) requiring palletized shipping, you are responsible for additional shipping charges if:
The LTL carrier cannot contact you to schedule delivery.
The delivery address is inaccessible by freight truck.
No one is available to receive the delivery at the scheduled time.
Damaged Shipments:
If possible, inspect your package before accepting delivery. If the product is visibly damaged, take photos, reject the delivery, and contact us immediately at ovlnd4x4@gmail.com
If the packaging is damaged but the product’s condition is unclear, take photos, obtain an Exception Number from the driver, and notify us as soon as possible at ovlnd4x4@gmail.com
Inspect your product and report any concealed damages within three days of delivery. If you accept a damaged shipment, you are responsible for shipping expenses.
OVLND is not responsible for products lost or damaged during shipping.
Shipping Your Return:
Return Material Authorization (RMA) Number: An RMA number is required for online returns to ensure efficient tracking and processing.
To obtain an RMA number, contact us to submit a return request. If eligible, we’ll provide a unique RMA number to include on your return label. Returns without an RMA number on the label will be rejected and returned to the sender.
Use a shipping service with tracking for your return.
OVLND is not responsible for products lost or damaged during return shipping.
Return Address:
OVLND RMA: (Your RMA # Here) 2195 S Presidents Drive, Suite C, Rear Door #1 West Valley City, UT 84120
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